ICM Policy
Statement
Our goal is to
make your shopping
experience as good
as possible. We at
ICM believe every
sale should be as
personal as
possible, so each
transaction is
handled by a person,
not a computer. We
hope your experience
at ICM is enjoyable
and encourage your
feedback on our
policies and
procedures.
1- Re funds: If you buy any
item from us and decide to get refund without using it you
have 9 days to return it and there is 9% restocking fee. they must
be in original
factory. package.
Authorized returns
must be shipped
prepaid.
2
Warrantees
Limitations:
Construction
machineries: warrantees
are limited to two
months from date of
purchase.
You need site
mechanic to maintain
and do minor repairs
time to time on
these machines.
You can bring
them to use as well
with your expenses
or we shall send you
the part you need.
It is quite
common for Rammers
and similar machines
to have problem time
to time.
Welding machines:
The warrantee is 2
months condition to
the followings.
You must be
careful not to use
grinding machine
next to inverter or
electronic machines.
Metal powder is
conductive and
causes damage that
is not included in
warrantee.
The cycle duty on
these machines are
normally 60% meaning
in every 10 minutes
machine must be idle
for 4 minutes.
Claims for
Shortage
All claims for
shortages or damaged
merchandise must be
made within 10
working days of
receipt of
merchandise.
Limited
Liability
Acceptance of any
order is conditioned
on customer's
acceptance of the
following terms for
limitation of
liability. ICM shall
not be liable
whether in contract,
in tort, under any
warranty, in
negligence or
otherwise, for
consequential,
special or
incidental damages.
Under no
circumstances shall
our liability exceed
the amount of the
purchase price. The
customer's limited
right to replacement
is the customer's
sole and exclusive
remedy.
General
Conditions
Prices are
subject to change
without notice and
cannot be
guaranteed. Orders
will be billed at
prices in effect at
the time order is
received. The
shipment of orders
is subject to
approval by our
credit department.
Possession of our
price book is not to
be construed as an
offer to sell.
Contact
Information
|
Sales
and Customer
Service |
011-312 3393 Or 060 610 7549
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Email
|
icm@lantic.net
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Address
|
No.7
of 73 Capital
Hill, Le
Roux st
Midrand |
Business Hours
If you do not print
direction to our
office you Decemberhave
difficulties to find
us.
Our offices are
open Monday - Friday
from 9 AM. -
4.30 PM
Ordering
When ordering,
please be sure to
include the
manufacturers part
number and quantity
needed. This will
ensure prompt order
processing and
faster service.
Shipping
All orders placed
are shipped within
two days. Orders are
shipped road Courier
service or insured
mail parcels ( small
items only).
Payment
Information
We accept only
money transferred or
cash deposit. No
cheque deposit is
accepted in any
circumstances.
It December take 24 hours
before transferred
money arrives into
our bank account if
the transferring
bank be other than
ABSA.
Returns
Returns will not
be accepted without
a RA number, which
will be provided
after reasonable
cause.. Merchandise
must be in original
factory package and
be in new,
resalable
condition. Special
ordered items cannot
be returned without
factory approval,
and the factory
restocking policy
will apply.
Returns
will not be accepted
for improper
handling, misuse of
the item, or for
merchandise not
purchased from ICM.
Return of
non-defective
merchandise will be
assessed a 20%
restocking fee.
Special Orders
All special order
merchandise must be
paid in full prior
to order being
processed.
For quote please send us email:
icm@lantic.net we do not accept your e mail over the phone.
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