ICM INDUSTRIES Industries (“the Company”)
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TRADING TERMS AND CONDITIONS
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Application of Conditions
The Customer agrees that all goods supplied by the Company
and/or services rendered by the Company are subject to the
conditions contained herein and such other conditions, which
may appear on the Tax or Commercial Invoice and/or Waybill
of the Company. No variation or alteration of such
conditions shall be effective unless reduced to writing and
signed by a duly authorised director or manager of the
Company. No indulgence granted by the Company shall
constitute a waiver of any of the Company’s rights.
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Payment Terms
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C.O.D only
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Risk
Risk in the goods shall pass to the Customer on delivery of
the goods to the Customer as defined in Clause 1.5, but
ownership in the goods shall remain vested in the Company
until the purchase price has been paid in full. The Company
reserves the right to inform the end-user or the owner of
the premises in which the goods are situated of its claim to
ownership.
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GUARANTEES, WARRANTEES, DAMAGED GOODS, AND INCORRECT DELIVERIES
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The Customer shall not have any claim against ICM Industries
for any loss or damage, howsoever incurred, arising out of
or in connection with the Goods supplied or to be supplied
by ICM Industries to the Customer, and the Customer hereby
indemnifies and holds ICM Industries harmless against any
claims of whatsoever nature which might be made against ICM
Industries by any third party, arising out of or in
connection with the Goods supplied or to be supplied by ICM
Industries to the Customer.
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To be valid, any claims under the Manufacturer’s guarantee
or for damaged goods or incorrect deliveries shall be
supported by the original Commercial documents (where
applicable).
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Subject to clause 2.1 above, claims in respect of incorrect
deliveries or damaged goods will only be considered if made
in writing within 5 (five) days of delivery of the goods,
after which time the Customer shall be deemed to have
received and accepted the goods in good order and in full
compliance with the orders placed.
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Any warranty as to quality or freedom from latent defects
of the goods sold or fitness for any particular purpose or
otherwise is hereby excluded. The Company shall not be
under any liability whether in contract, delict or
otherwise, in respect of defects in goods delivered or for
any injury, damage or loss resulting from such defects or
from any misuse or abuse of the goods.
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The Company shall not be liable to the Customer for
consequential losses, howsoever arising.
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All ICM Pumps have a 1 (Three ) months Warranty. The
warranty period is measured from date of sale to the
customer, or date of receipt by customer – both dates to be
proven by commercial documentation (invoice, proof of
delivery, etc.).
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The warranty excludes reinstallation costs of units after
repair or replacement.
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All warranty claims must be submitted to and processed by
ICM Industries.
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The warranty only covers defects in material and workmanship
and does not apply to any product that has been subject to
negligence, misapplication, improper installation, or
inappropriate maintenance and oversized pump sizes .
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The Company reserves the right to void the warranty if it is
determined that external conditions or the incorrect
application of the product caused the equipment failure.
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Some examples of motor and/or pump and/or control failures
that are not covered under this warranty policy include, but
are not limited to: top feeding wells without a motor flow
sleeve, water hammer, electrical surges, lightning, improper
control settings causing up thrust, phase failures,
continuous restarting of the pump in locked state, frequent
restarting, products installed without appropriate
protection, incorrect product installation, installation by
non-professionals, failure to follow instruction manuals;
damages due to wear, tear and/or corrosion.
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The Company reserves the right to warrant and replace only
the defective part or assembly component.
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Warranty does not apply to items that may need to be
replaced under normal wear: pump shaft; seals, capacitors,
pressure switches.
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Under no circumstances should the product be dismantled
without the written consent of ICM Industries. If the unit
is dismantled without the presence or permission of ICM
Industries, the warranty becomes null and void.
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SERVICE CENTER TERMS AND CONDITIONS.
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Strip and quote fees will apply to any items received at the
Service Center.
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Strip and quote fees elapse upon approval of service
quotation / warranty conditions met.
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Service Center quotations are valid for 30 (thirty) days.
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No items will be released until payment and/or formal order
is received.
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Any items not authorised or collected within 30 (thirty)
days from report/quotation date will be discarded as scrap
and the customer will not have any claim against the Company
for such items.
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The customer shall request faulty parts to be returned with
repair, this is not standard practice of the Company.
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Service Center Reports are based on information received and
inspection/analysis of items received.
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The Company does not provide any installation and/or on-site
support services.
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All service and repair work executed in accordance with the
Company’s standard operating procedures have a 3 (three)
Month Warranty. The warranty period is measured from date of
service and repair invoice.
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BOREHOLE- AND VERTICAL PUMP INSTALLATION PRECAUTIONS.
Further information about critical guidelines regarding the
installation of our borehole- and vertical pumps and the
associated warranty terms.
At ICM Industries, we take pride in offering high-quality
borehole- and vertical pumps that are designed to deliver
reliable and efficient performance. However, we have recently
noticed an increasing number of cases where our pumps have been
installed horizontally, contrary to the recommended installation
guidelines provided by our company. We would like to emphasize
that our borehole- and vertical pumps are specifically designed
for vertical installation only. Installing the pump horizontally
not only compromises its functionality but also poses
significant risks to the pump's lifespan and overall
performance. Therefore, we must inform you that any warranties
provided by ICM Industries will be voided in cases where the
pump is not installed according to the recommended guidelines.
To ensure optimal performance and longevity of your borehole-
and/or vertical pump, please adhere to the following
installation guidelines:
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Install the pump vertically: Our borehole- and vertical
pumps are engineered to function optimally in a vertical
position. This ensures proper water intake and efficient
pumping operations.
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Secure the pump properly: Ensure that the pump is securely
fastened and supported to prevent excessive vibrations and
potential damage. Use recommended mounting brackets and
hardware for secure installation.
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Provide adequate clearance: Allow for sufficient clearance
around the pump to facilitate maintenance and prevent
obstruction of the intake and discharge ports. We understand
that mistakes can happen, and we are here to assist you in
any way we can.
If you have already installed your borehole or vertical pump
horizontally or have any concerns about your installation, please do
not hesitate to contact our customer support team at 011312 3393.
Our team of experts are available to address your queries and
provide guidance on rectifying the situation. We highly value your
satisfaction and want to ensure that you derive maximum benefit from
our products. By following the recommended installation guidelines,
you will not only safeguard your warranty coverage but also enjoy
the optimal performance and longevity of your borehole and/or
vertical pump. Thank you for your attention to this important
matter.
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