ICM Industries   SA Electric Borehole Pumps & other pumps

Midrand SA Industries  Exporting to: Zimbabwe, Zambia, DRC, Namibia

 Tel:  011-312 3393   Or 060 610 7549  

 Franklin compatible motors For sale.

ICM INDUSTRIES Industries (“the Company”)

 

  1. TRADING TERMS AND CONDITIONS

     

    1. Application of Conditions
      The Customer agrees that all goods supplied by the Company and/or services rendered by the Company are subject to the conditions contained herein and such other conditions, which may appear on the Tax or Commercial Invoice and/or Waybill of the Company.  No variation or alteration of such conditions shall be effective unless reduced to writing and signed by a duly authorised director or manager of the Company.  No indulgence granted by the Company shall constitute a waiver of any of the Company’s rights.

       
    2. Payment Terms
       
      1. C.O.D only
         
    3. Risk
      Risk in the goods shall pass to the Customer on delivery of the goods to the Customer as defined in Clause 1.5, but ownership in the goods shall remain vested in the Company until the purchase price has been paid in full.  The Company reserves the right to inform the end-user or the owner of the premises in which the goods are situated of its claim to ownership. 
       
  2. GUARANTEES, WARRANTEES, DAMAGED GOODS, AND INCORRECT DELIVERIES


     
    1. The Customer shall not have any claim against ICM Industries for any loss or damage, howsoever incurred, arising out of or in connection with the Goods supplied or to be supplied by ICM Industries to the Customer, and the Customer hereby indemnifies and holds ICM Industries harmless against any claims of whatsoever nature which might be made against ICM Industries by any third party, arising out of or in connection with the Goods supplied or to be supplied by ICM Industries to the Customer.
       
    2. To be valid, any claims under the Manufacturer’s guarantee or for damaged goods or incorrect deliveries shall be supported by the original Commercial documents (where applicable).
       
    3. Subject to clause 2.1 above, claims in respect of incorrect deliveries or damaged goods will only be considered if made in writing within 5 (five) days of delivery of the goods, after which time the Customer shall be deemed to have received and accepted the goods in good order and in full compliance with the orders placed.
       
    4.  Any warranty as to quality or freedom from latent defects of the goods sold or fitness for any particular purpose or otherwise is hereby excluded.  The Company shall not be under any liability whether in contract, delict or otherwise, in respect of defects in goods delivered or for any injury, damage or loss resulting from such defects or from any misuse or abuse of the goods.
       
    5. The Company shall not be liable to the Customer for consequential losses, howsoever arising.
       
    6. All ICM Pumps have a 1 (Three ) months Warranty. The warranty period is measured from date of sale to the customer, or date of receipt by customer – both dates to be proven by commercial documentation (invoice, proof of delivery, etc.).
       
    7. The warranty excludes reinstallation costs of units after repair or replacement.
       
    8. All warranty claims must be submitted to and processed by ICM Industries.
       
    9. The warranty only covers defects in material and workmanship and does not apply to any product that has been subject to negligence, misapplication, improper installation, or inappropriate maintenance and oversized pump sizes .
       
    10. The Company reserves the right to void the warranty if it is determined that external conditions or the incorrect application of the product caused the equipment failure.
       
    11. Some examples of motor and/or pump and/or control failures that are not covered under this warranty policy include, but are not limited to: top feeding wells without a motor flow sleeve, water hammer, electrical surges, lightning, improper control settings causing up thrust, phase failures, continuous restarting of the pump in locked state, frequent restarting, products installed without appropriate protection, incorrect product installation, installation by non-professionals, failure to follow instruction manuals; damages due to wear, tear and/or corrosion.
       
    12. The Company reserves the right to warrant and replace only the defective part or assembly component.
       
    13. Warranty does not apply to items that may need to be replaced under normal wear: pump shaft; seals, capacitors, pressure switches.
       
    14. Under no circumstances should the product be dismantled without the written consent of ICM Industries. If the unit is dismantled without the presence or permission of ICM Industries, the warranty becomes null and void.

       
  3. SERVICE CENTER TERMS AND CONDITIONS. 


     
    1. Strip and quote fees will apply to any items received at the Service Center.
       
    2. Strip and quote fees elapse upon approval of service quotation / warranty conditions met.
       
    3. Service Center quotations are valid for 30 (thirty) days.
       
    4. No items will be released until payment and/or formal order is received.
       
    5. Any items not authorised or collected within 30 (thirty) days from report/quotation date will be discarded as scrap and the customer will not have any claim against the Company for such items.
       
    6. The customer shall request faulty parts to be returned with repair, this is not standard practice of the Company.
       
    7. Service Center Reports are based on information received and inspection/analysis of items received.
       
    8. The Company does not provide any installation and/or on-site support services.
       
    9. All service and repair work executed in accordance with the Company’s standard operating procedures have a 3 (three) Month Warranty. The warranty period is measured from date of service and repair invoice.


       
  4. BOREHOLE- AND VERTICAL PUMP INSTALLATION PRECAUTIONS.
     


    Further information about critical guidelines regarding the installation of our borehole- and vertical pumps and the associated warranty terms.

    At ICM Industries, we take pride in offering high-quality borehole- and vertical pumps that are designed to deliver reliable and efficient performance. However, we have recently noticed an increasing number of cases where our pumps have been installed horizontally, contrary to the recommended installation guidelines provided by our company. We would like to emphasize that our borehole- and vertical pumps are specifically designed for vertical installation only. Installing the pump horizontally not only compromises its functionality but also poses significant risks to the pump's lifespan and overall performance. Therefore, we must inform you that any warranties provided by ICM Industries will be voided in cases where the pump is not installed according to the recommended guidelines. To ensure optimal performance and longevity of your borehole- and/or vertical pump, please adhere to the following installation guidelines:

     

    1. Install the pump vertically: Our borehole- and vertical pumps are engineered to function optimally in a vertical position. This ensures proper water intake and efficient pumping operations.
       
    2. Secure the pump properly: Ensure that the pump is securely fastened and supported to prevent excessive vibrations and potential damage. Use recommended mounting brackets and hardware for secure installation.
       
    3. Provide adequate clearance: Allow for sufficient clearance around the pump to facilitate maintenance and prevent obstruction of the intake and discharge ports. We understand that mistakes can happen, and we are here to assist you in any way we can.

       

If you have already installed your borehole or vertical pump horizontally or have any concerns about your installation, please do not hesitate to contact our customer support team at 011312 3393. Our team of experts are available to address your queries and provide guidance on rectifying the situation. We highly value your satisfaction and want to ensure that you derive maximum benefit from our products. By following the recommended installation guidelines, you will not only safeguard your warranty coverage but also enjoy the optimal performance and longevity of your borehole and/or vertical pump. Thank you for your attention to this important matter. 

 
 
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